What an MVA Lead Replacement Policy Should Include
Named failure conditions and clear remedies make a qualification standard usable in day-to-day intake.
Name the failure conditions
Document wrong geography, excluded vehicle type, prior representation, invalid contact information and duplicate handling. State which injury or recency thresholds apply.
A vague quality promise cannot resolve a concrete dispute. Use conditions the delivered record and agreed evidence can actually demonstrate.
Define the reporting window
Agree on when intake must report an issue and who receives it. Assign a staff member to review unresolved records while the reporting window is open.
Avoid relying on a general email thread without a record identifier. Use the agreed secure process and disclose only what is necessary.
Explain evidence and remedies
Specify whether accepted claims receive replacement or credit and how that remedy is applied. Ask what evidence is required for each condition.
No answer to a first call is different from a disconnected number. Your policy should distinguish contact outcomes from invalid data.
Separate qualification from results
Failure to retain a qualified prospective client does not automatically make the inquiry invalid. Your attorneys decide representation and your intake team manages follow-up.
Review recurring mismatch patterns to refine criteria. A replacement policy addresses agreed failures, not guaranteed settlements, retainers or case values.
Key takeaways
- Name the failure conditions
- Define the reporting window
- Explain evidence and remedies
- Separate qualification from results
Frequently asked questions
Does qualified MVA lead delivery guarantee a signed case?
No. Qualification screens reported inquiry facts against campaign criteria. Your firm handles contact, legal review, case acceptance and representation.
Discuss an MVA campaign for your firm
Lionsgate Leads primarily specializes in qualified car accident leads for U.S. personal injury law firms. Explore car accident leads for law firms, then see how the partnership works, review our qualification standards or book a discovery call.
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